Back in 2009, while working for Newcastle City Council, I came across an anti-council Facebook group and took the decision … – Tackling a misinformed Facebook campaign
Matt Navarra asks: The web is littered with a whole range of free to use social media monitoring and measuring … – Which paid for social media monitoring tool(s) would others recommend?
The Cabinet Office launched its Open Source & Open Standards strategy and aggregated online comment and mentions using a simple … – Open Source, Open Standards and Re-Use: Government Action Plan
Unless you know who is talking about you and the issues you want to know about, you can’t begin the process of engaging with them online. – Monitoring the online debate with a dashboard
John Smith writes: I’d like to use Twitter, but don’t have the time. Any tools you’d recommend? Try a dashboard-style … – How can I stop this stuff from taking over my life?