Get involved in discussion online about an issue
Across social networks, blogs and forums people are talking about all kinds of things online. It’s fairly easy to set up tools to help you follow mentions of issues and names you want to follow across social media, so you can listen to the issues raised and find the interesting voices in the debate. When you’re ready to get involved, it’s worth having a clear plan for how you’ll engage and what you can add to the conversation in a human tone of voice – remembering that it’s OK to just encourage, praise and acknowledge.
Nice work by the FCO team in Austria, answering real questions about what Brexit means for ex-pats, as best they … – Brexit and the rights of UK citizens in Austria Q&A
Lovely use of the simple embedded quiz tool, Riddle, by the Boundary Commission for England, to embed a simple quiz … – National Democracy Week 2018
The UN uses Medium to bring together a range of staff working in different countries, to shed light on what … – We The Peoples
Nice use of a free blogging platform, WordPress.com, to host an independent review supported by government: This is the home … – Sharing Economy Review
Learnings from DFID on using a Google+ hangout for global video chat with a minister and others: Google Hangouts offer … – DFID’s top tips for a Google Hangout
A busy, popular LinkedIn group managed by Acas, with over 5,000 members including employment lawyers and HR managers asking and … – Acas Employee Relations and HR advice – LinkedIn Group
A great, engaging blog about work as a police officer in the Walsall area, written by a PC in his … – PC Richard Stanley
Back in 2009, while working for Newcastle City Council, I came across an anti-council Facebook group and took the decision … – Tackling a misinformed Facebook campaign
Shane Dillon works at the Foreign Office, but more importantly, is an enthusiastic and highly effective, consistent user of social … – Answering a question about criticism of the FCO on Quora
Matt Navarra asks: The web is littered with a whole range of free to use social media monitoring and measuring … – Which paid for social media monitoring tool(s) would others recommend?
The Department of Health partnered with the online community for older people, GransNet, to host a webchat and information campaign … – Dementia help via GransNet
HMRC Press Office and others engaged via a partnership with a leading online finance forum (Money Saving Expert) and a … – HMRC e-marketplaces
Hyperlocal blogs are becoming increasingly important. What is a hyperlocal blog? They’re often digital bulletin boards for an estate, village, … – Online Neighbourhood Networks Study
In general, introducing yourself with your real name (or at least your first name) and an indication of where you … – Do I have to use my real name?
There are three good strategies for keeping the discussion constructive: 1. Have a clear focus for the project: define the … – How can we avoid the discussion being hijacked?
The White House develops a major digital engagement campaign each January around the President’s State of the Union address. It … – State of the Union 2012 – The White House
Liz is one of the team from the Driving Standards Agency who engages online through Twitter (and other social media) … – Liz @DSAgovuk on Twitter
The Shape Your Place project developed a network of community websites, combining a channel for fault reporting and consultation with … – ShapeYourPlace.org
House rules are a useful way to keep discussion online on-topic, clean and constructive. Writing them down and posting them … – Moderation policy
This simple plan was written quickly to pull together ideas for launching a Government strategy on Open Source & Open … – Digital Engagement launch plan & blogger outreach
The Foreign Secretary took questions via Twitter, using the hashtag ‘#askFS’ during August 2011. He has since repeated the session … – Foreign Secretary answers questions on Libya via Twitter
The FCO used the curation tool Storify to bring together interesting social media content – tweets, images, videos and more … – London Conference on Somalia – FCO
When he launched his review of student finance in England, Lord Browne took part in a live Q&A on The … – Ask Lord Browne – The Student Room
When the riots struck panic and rumour kicked in. While some called for the internet to be shut down others … – How bloggers and police countered riot rumours in Wolverhampton
By using web tools to communicate in real time people are better informed. Even better than that. They feel happier … – #wmgrit on Twitter
The credit and store card consultation [archived] was about raising awareness as well as seeking new ideas from stakeholders and … – Credit and store card consultation (BIS)
12,000-strong LinkedIn group of business owners and managers interested in export issues, managed by UK Trade & Investment The group … – LinkedIn: UK Trade & Investment (UKTI)
Emma Mulqueeny blogs about digital engagement and invites discussion on the seven principles of digital engagement laid out to her … – Seven principles for digital engagement (help me please)
Now archived, this consultation launched in July 2008 set out a proposed vision for Science and Society and outlined some … – Science and Society Consultation
Straightforward partnership with MoneySavingExpert.com to get discussion going in the forum about the new policy on community buying and collective … – Money Saving Expert discussion on community buying
Published in 2009 after much internal discussion, the following points – and the Civil Service Code on top of which … – Civil Service Principles for participation online