There’s no shortage of social media tools – from Pinterest to Foursquare, Google+ to Facebook – and there’s lots of inspiration on this site from others who have used them effectively. This section has some more information about how you can use these tools – and the techniques for digital engagement that go alongside them – effectively.
I’m a Civil Servant: Should I Post This Update?
A slightly silly ‘infographic’ style flowchart with a serious point – what are the red lines for public servants to … – I’m a Civil Servant: Should I Post This Update?
Tackling a misinformed Facebook campaign
Back in 2009, while working for Newcastle City Council, I came across an anti-council Facebook group and took the decision … – Tackling a misinformed Facebook campaign
Comprehensive guide to the Foreign and Commonwealth Office’s use of social media including policies, guidance and descriptive information on channels … – Digital Diplomacy
Guide to Facebook pages for government organisations
Learning Pool have produced a useful guide to Facebook for government with strategy, advice and case studies. This is useful … – Guide to Facebook pages for government organisations
How bloggers and police countered riot rumours in Wolverhampton
When the riots struck panic and rumour kicked in. While some called for the internet to be shut down others … – How bloggers and police countered riot rumours in Wolverhampton
Made of String » Coventry City Council’s use of Facebook
Coventry City Council has carved out a fine reputation for using Facebook. Ally Hook, who created it, sets out her … – Made of String » Coventry City Council’s use of Facebook
Elections 2009: a post in two parts
This landmark post from Derbyshire County Council’s Sarah Lay has not dated. Setting out how she used the web and … – Elections 2009: a post in two parts