When the gangway collapsed at HMS Belfast on the River Thames in London there could have been a disaster. It … Read more » – Gangway collapse at HMS Belfast
Posted in Examples | Tagged emergency, HMS Belfast, London, London Ambulance, London. Imperial War Museums, RNLI, Thames, twitter | 1 CommentWhen far right groups like the English Defence League stage marches their aim is publicity. Disorder can sometimes follow. This … Read more » – EDL and other protests in Wellington, Shropshire
Posted in Examples | Tagged edl, english defence league, local government, police, protest, shropshire, telford & wrekin council, west mercia police | Comments Off on EDL and other protests in Wellington, ShropshirePurdah governs the restrictions placed on public sector communications. It also governs social media. These protocols for Walsall Council have … Read more » – Offline and online Purdah advice for local government by Walsall Council
Posted in Techniques | Tagged election, elections, local government, purdah, walsall council | Comments Off on Offline and online Purdah advice for local government by Walsall CouncilBen Proctor is one of Britain’s foremost trainers and thinkers on emergency planning, resilience and social media. In this case … Read more » – Southsidecops: local policing on Twitter
Posted in Examples | Tagged police, twitter, west mercia | Comments Off on Southsidecops: local policing on TwitterForward thinking local government LGC magazine editor Emma Maier thought it was a good idea to produce a Twitter guide … Read more » – A Twitter guide for senior local government officers
Posted in Techniques | Tagged lgc, local government, twitter | Comments Off on A Twitter guide for senior local government officersBillions of tweets are sent every day. Is it all Stephen Fry talking about his breakfast? This London School of … Read more » – What makes an effective tweet: research
Posted in Techniques | Tagged academic, research, twitter | Comments Off on What makes an effective tweet: researchSocial Media Surgeries are a way that the digitally unconnected can become connected thanks to volunteers, time, patience and love. … Read more » – Recipe – how to make a social media surgery
Posted in Techniques | Tagged digital engagement, nick booth, podnosh, recipe, social media surgery | Comments Off on Recipe – how to make a social media surgeryHyperlocal blogs are becoming increasingly important. What is a hyperlocal blog? They’re often digital bulletin boards for an estate, village, … Read more » – Online Neighbourhood Networks Study
Posted in Strategies | Tagged blog, community, hyperlocal, local, neighbourhood | Comments Off on Online Neighbourhood Networks StudyAn infographic is a useful way to get across really complex information. This one helps set the scene for Facebook … Read more » – Facebook vs. Television infographic
Posted in Strategies | Tagged facebook, infographic, statistics | Comments Off on Facebook vs. Television infographicLooking for good pictures in a time of shrinking budgets actually has never been easier. Creative commons is a licence … Read more » – How to source Creative Commons images
Posted in Techniques | Tagged content, flickr, images, photography, publishing | Comments Off on How to source Creative Commons imagesThis free download from BDO Local Government acts as a report to set out the benefits in a hard headed … Read more » – From Housing and Litter to Facebook and Twitter
Posted in Strategies | Tagged facebook, local government, twitter, yammer | Comments Off on From Housing and Litter to Facebook and TwitterThe Local by Social report commissioned by Local Government Improvement and Delivery is a landmark document. It’s publication in 2010 … Read more » – Local by Social: Using Social Media to Achieve More For Less
Posted in Strategies | Tagged local by social, local government, report | Comments Off on Local by Social: Using Social Media to Achieve More For LessYammer is an internal social network that helps you engage with staff. A giant water cooler it’s more work-focused than … Read more » – How Yammer can help local government innovate
Posted in Examples, Strategies, Techniques | Tagged local government, walsall, yammer | Comments Off on How Yammer can help local government innovateLearning Pool have produced a useful guide to Facebook for government with strategy, advice and case studies. This is useful … Read more » – Guide to Facebook pages for government organisations
Posted in Techniques | Tagged facebook, learning pool, local government | Comments Off on Guide to Facebook pages for government organisationsSome downloads stand the test of time. This Learning Pool guide does just that and sets out in basic terms … Read more » – Twitter: A Quick Start Guide for People In and Around Government
Posted in Techniques | Tagged dave briggs, guide, local government, twitter | Comments Off on Twitter: A Quick Start Guide for People In and Around GovernmentIn the field of digital engagement in a crisis Queensland Police are talked about in hushed reverential tones. This is … Read more » – Queensland Police: Disaster Management Case Study
Posted in Examples | Tagged Australia, civil contingency, crisis, emergency, facebook, flooding, police, qpsmedia, queensland, resilience, twitter | Comments Off on Queensland Police: Disaster Management Case StudyBuilding a platform to engage with people can be tricky. Here Carl Haggerty talks through a case study of how … Read more » – Provider Engagement Network: BuddyPress
Posted in Examples, Strategies, Techniques | Tagged buddypress, carl haggerty, devon, local government, social care | Comments Off on Provider Engagement Network: BuddyPressThe intranet should be the place an organisation starts to talk to people. If it can’t talk to its staff … Read more » – You shape your intranet. Thereafter, it shapes you.
Posted in Strategies | Tagged blog, communications, internal communications, intranet | Comments Off on You shape your intranet. Thereafter, it shapes you.Sometimes organisations fear using social media on security grounds. When you realise that some of the best proponents of digital … Read more » – Department of the Navy Guidance for Official Posts
Posted in Examples, Strategies, Techniques | Tagged slideshare, strategy, US Navy | Comments Off on Department of the Navy Guidance for Official PostsIn the private sector engaging online is an important aspect of customer care and communications. BT have developed their own … Read more » – BT’s social media guidelines
Posted in Strategies | Tagged BT, guidance, strategy | Comments Off on BT’s social media guidelines ← Older posts