Running effective webchats – DH


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Advice and best practice from the Department for its staff on running webchats, based on their extensive experience using tools such as CoverItLive:

Web chats are good for:

– providing an accessible, live forum to field questions
– opening a dialogue with an online audience
– discussing a specific topic
– understanding specific concerns and issues

Web chats are also:

– open to everyone, not just the intended audience
– lightly moderated
– used by anonymous participants
– a permanent record online

Here’s a interview with Tim Lloyd, former Deputy Head of Digital at the Department of Health, on his learnings about running effective webchats (and on digital engagement generally):

Tim Lloyd on digital engagement and webchats from Steph at Helpful Technology on Vimeo.

for more examples and tips