Royal Mail complaints & quality of service data in Wales


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Consumer Focus Labs, the digital innovation team within Consumer Focus, developed a tool to visualise and explain the Royal Mail performance data for Wales:

Each quarter, Royal Mail publishes its quality of service targets for the delivery of first class mail. This is spilt by the 8 postcode areas that cover Wales (CF, CH, HR, LD, LL, NP, SA, SY). By clicking on the relevant postcode on the map, you can check whether or not Royal Mail has met its quarterly targets and compare performance for your postcode area throughout the year with other postcode areas in Wales.

This site also includes annual complaints data from Royal Mail in Wales. It gives the number of complaints, the level of compensation paid and top categories of complaints for Wales as a whole and is also searchable by postcode area.

This information is intended to help you to monitor Royal Mail performance in your area and provide you with an easy to use tool for comparing quarterly and annual performance targets.

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