In: Examples
The Official Highway Code
The Driving Standards Agency (DSA) runs an official Facebook page and Twitter feed for The Highway Code. The channels, which … Read more » – The Official Highway Code
In: Techniques
Guide to running a Twitter Q&A in the public sector
In this guide, Alex Talbott – one of the founders of the successful weekly #nhssm Twitter chat – shares some … Read more » – Guide to running a Twitter Q&A in the public sector
In: Examples
Meet the Foreign Secretary
Smart little bit of tactical engagement from the FCO – and a sign of a senior politician who enjoys his … Read more » – Meet the Foreign Secretary
In: Techniques
Twitter toolkit
Useful set of guides and links from the digital team at the Foreign & Commonwealth Office covering tools and techniques … Read more » – Twitter toolkit
In: Techniques
I’m a Civil Servant: Should I Post This Update?
A slightly silly ‘infographic’ style flowchart with a serious point – what are the red lines for public servants to … Read more » – I’m a Civil Servant: Should I Post This Update?
In: Examples
Supt Keith Fraser on Twitter
A good use of Twitter by a senior police officer, Superintendant Keith Fraser, Head of Crime and Operations for the … Read more » – Supt Keith Fraser on Twitter
In: Strategies
Ten reasons why NHS CEOs should use Twitter
Top ten reasons why a senior leader might consider using Twitter, written by the Chief Executive of Heart of England … Read more » – Ten reasons why NHS CEOs should use Twitter
In: Questions
We’re a new charity – how do we reach our audience?
An anonymous visitor asks: We’re a newish charity dealing particularly with chronic health conditions – things that everyone gets eventually, … Read more » – We’re a new charity – how do we reach our audience?
In: Examples
Walsall Wildlife – A bee’s-eye view of the borough…
A great work-related blog by Morgan Bowers, Senior Countryside Ranger working for Walsall Countryside Services (part of Walsall Council). Morgan … Read more » – Walsall Wildlife – A bee’s-eye view of the borough…
In: Examples
Gangway collapse at HMS Belfast
When the gangway collapsed at HMS Belfast on the River Thames in London there could have been a disaster. It … Read more » – Gangway collapse at HMS Belfast
In: Examples
Metropolitan Police Service – Ask Met Boss
The Metropolitan Police Service use the Twitter hashtag ‘#askmetboss’ and CoverItLive to source questions for a regular webchat with the … Read more » – Metropolitan Police Service – Ask Met Boss
In: Examples
HMRC e-marketplaces
HMRC Press Office and others engaged via a partnership with a leading online finance forum (Money Saving Expert) and a … Read more » – HMRC e-marketplaces
In: Examples
Professor Douglas Kell’s blog, BBSRC
Professor Douglas Kell is the Chief Executive of the Bioscience Research Council (BBSRC) and blogs regularly about bioscience issues. He … Read more » – Professor Douglas Kell’s blog, BBSRC
In: Techniques
10 rules of thumb for a tweeting MP
Grant Shapps, a minister at the Department for Communities and Local Government, wrote a useful politician-to-politician guide on using Twitter … Read more » – 10 rules of thumb for a tweeting MP
In: Examples
Southsidecops: local policing on Twitter
Ben Proctor is one of Britain’s foremost trainers and thinkers on emergency planning, resilience and social media. In this case … Read more » – Southsidecops: local policing on Twitter
In: Techniques
A Twitter guide for senior local government officers
Forward thinking local government LGC magazine editor Emma Maier thought it was a good idea to produce a Twitter guide … Read more » – A Twitter guide for senior local government officers
In: Techniques
What makes an effective tweet: research
Billions of tweets are sent every day. Is it all Stephen Fry talking about his breakfast? This London School of … Read more » – What makes an effective tweet: research
In: Strategies, Techniques
Digital Diplomacy
Comprehensive guide to the Foreign and Commonwealth Office’s use of social media including policies, guidance and descriptive information on channels … Read more » – Digital Diplomacy
In: Examples
Social Media ‘surgeries’ – Student Finance England
Student Finance England turned to Twitter and Facebook to offer ‘surgery’ sessions to prospective students with queries about their finance: Advisors … Read more » – Social Media ‘surgeries’ – Student Finance England
In: Questions
How many Twitter/Facebook accounts should the organisation have?
There’s a role for a corporate channel – it’s a definitive, official source of content and increasingly expected by the … Read more » – How many Twitter/Facebook accounts should the organisation have?
In: Examples
Liz @DSAgovuk on Twitter
Liz is one of the team from the Driving Standards Agency who engages online through Twitter (and other social media) … Read more » – Liz @DSAgovuk on Twitter
In: Strategies
Twitter guidance – DH
Policy and staff guidance on use of Twitter as part of their professional work for the Department: Social media is … Read more » – Twitter guidance – DH
In: Techniques
Twitter Q&As by Digital Diplomacy on Prezi
The FCO Digital Diplomacy team created a short presentation of advice on how to plan for a Twitter Q&A with … Read more » – Twitter Q&As by Digital Diplomacy on Prezi
In: Examples
G-Cloud Apply Camp
The Cabinet Office G-Cloud programme team ran an ‘Apply Camp’ event in November 2011 to raise awareness and answer questions … Read more » – G-Cloud Apply Camp
In: Techniques
Getting started with Twitter
This simple briefing – written a few years ago by @ereuben – was designed to help a senior manager or … Read more » – Getting started with Twitter
In: Examples
Foreign Secretary answers questions on Libya via Twitter
The Foreign Secretary took questions via Twitter, using the hashtag ‘#askFS’ during August 2011. He has since repeated the session … Read more » – Foreign Secretary answers questions on Libya via Twitter
In: Examples
#nhssm – Social Media in the NHS
#nhssm is a weekly chat on Twitter, organised by people working in the NHS and DH, but not officially endorsed … Read more » – #nhssm – Social Media in the NHS
In: Examples
Webchat on personalisation – David Behan
David Behan is a Director General at the Department of Health who has used various digital channels to engage external … Read more » – Webchat on personalisation – David Behan
In: Examples
#gmp24 – live tweeting a police force’s work
Amanda Coleman advises on communications for Greater Manchester Police and writes about a project she worked on to live-tweet the … Read more » – #gmp24 – live tweeting a police force’s work
In: Strategies
From Housing and Litter to Facebook and Twitter
This free download from BDO Local Government acts as a report to set out the benefits in a hard headed … Read more » – From Housing and Litter to Facebook and Twitter
In: Techniques
Twitter: A Quick Start Guide for People In and Around Government
Some downloads stand the test of time. This Learning Pool guide does just that and sets out in basic terms … Read more » – Twitter: A Quick Start Guide for People In and Around Government
In: Examples
Queensland Police: Disaster Management Case Study
In the field of digital engagement in a crisis Queensland Police are talked about in hushed reverential tones. This is … Read more » – Queensland Police: Disaster Management Case Study
In: Examples, Techniques
How bloggers and police countered riot rumours in Wolverhampton
When the riots struck panic and rumour kicked in. While some called for the internet to be shut down others … Read more » – How bloggers and police countered riot rumours in Wolverhampton
In: Strategies
Is there anybody out there?
Creating a digital strategy is vital. But actually, how do we know people want us to have one? This blog … Read more » – Is there anybody out there?
In: Examples, Strategies
Surrey Police to use Twitter to report every car crime
For high profile campaigns, Twitter can work beautifully. This initiative from Surrey police saw them tweet car crimes for a … Read more » – Surrey Police to use Twitter to report every car crime
In: Examples, Strategies
Snow Champion is, Champion
There’s plenty of social media theory. There’s less social media in practice. This blog from Sandwell Council shows how they … Read more » – Snow Champion is, Champion
In: Examples, Strategies
Twitter to help answer questions and queries
Twitter has often been used as an extension of the comms team. This case study shows how it can be … Read more » – Twitter to help answer questions and queries
In: Examples
Using social media to promote countryside
Empowering frontline staff can be a powerful way to communicate using web tools. This case study shows how a countryside … Read more » – Using social media to promote countryside
In: Examples
#wmgrit on Twitter
By using web tools to communicate in real time people are better informed. Even better than that. They feel happier … Read more » – #wmgrit on Twitter
In: Techniques
Coventry: reaping the rewards of Twitter engagement
Guardian report on Coventry City Council’s use of Twitter to engage online and the practical benefits it has brought for … Read more » – Coventry: reaping the rewards of Twitter engagement
In: Questions
How can I stop this stuff from taking over my life?
John Smith writes: I’d like to use Twitter, but don’t have the time. Any tools you’d recommend? Try a dashboard-style … Read more » – How can I stop this stuff from taking over my life?
In: Examples
Health conversations
An interesting approach to curating different blogs and Tweets in one place, Health Conversations is a live dashboard of digital … Read more » – Health conversations
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