Examples

The Official Highway Code

The Driving Standards Agency (DSA) runs an official Facebook page and Twitter feed for The Highway Code. The channels, which … Read more » – The Official Highway Code

Meet the Foreign Secretary

Smart little bit of tactical engagement from the FCO – and a sign of a senior politician who enjoys his … Read more » – Meet the Foreign Secretary

Supt Keith Fraser on Twitter

A good use of Twitter by a senior police officer, Superintendant Keith Fraser, Head of Crime and Operations for the … Read more » – Supt Keith Fraser on Twitter

Walsall Wildlife – A bee’s-eye view of the borough…

A great work-related blog by Morgan Bowers, Senior Countryside Ranger working for Walsall Countryside Services (part of Walsall Council). Morgan … Read more » – Walsall Wildlife – A bee’s-eye view of the borough…

Gangway collapse at HMS Belfast

When the gangway collapsed at HMS Belfast on the River Thames in London there could have been a disaster. It … Read more » – Gangway collapse at HMS Belfast

Metropolitan Police Service – Ask Met Boss

The Metropolitan Police Service use the Twitter hashtag ‘#askmetboss’ and CoverItLive to source questions for a regular webchat with the … Read more » – Metropolitan Police Service – Ask Met Boss

HMRC e-marketplaces

HMRC Press Office and others engaged via a partnership with a leading online finance forum (Money Saving Expert) and a … Read more » – HMRC e-marketplaces

Professor Douglas Kell’s blog, BBSRC

Professor Douglas Kell is the Chief Executive of the Bioscience Research Council (BBSRC) and blogs regularly about bioscience issues. He … Read more » – Professor Douglas Kell’s blog, BBSRC

Southsidecops: local policing on Twitter

Ben Proctor is one of Britain’s foremost trainers and thinkers on emergency planning, resilience and social media. In this case … Read more » – Southsidecops: local policing on Twitter

Social Media ‘surgeries’ – Student Finance England

Student Finance England turned to Twitter and Facebook to offer ‘surgery’ sessions to prospective students with queries about their finance: Advisors … Read more » – Social Media ‘surgeries’ – Student Finance England

Liz @DSAgovuk on Twitter

Liz is one of the team from the Driving Standards Agency who engages online through Twitter (and other social media) … Read more » – Liz @DSAgovuk on Twitter

G-Cloud Apply Camp

The Cabinet Office G-Cloud programme team ran an ‘Apply Camp’ event in November 2011 to raise awareness and answer questions … Read more » – G-Cloud Apply Camp

Foreign Secretary answers questions on Libya via Twitter

The Foreign Secretary took questions via Twitter, using the hashtag ‘#askFS’ during August 2011. He has since repeated the session … Read more » – Foreign Secretary answers questions on Libya via Twitter

#nhssm – Social Media in the NHS

#nhssm is a weekly chat on Twitter, organised by people working in the NHS and DH, but not officially endorsed … Read more » – #nhssm – Social Media in the NHS

Webchat on personalisation – David Behan

David Behan is a Director General at the Department of Health who has used various digital channels to engage external … Read more » – Webchat on personalisation – David Behan

#gmp24 – live tweeting a police force’s work

Amanda Coleman advises on communications for Greater Manchester Police and writes about a project she worked on to live-tweet the … Read more » – #gmp24 – live tweeting a police force’s work

Queensland Police: Disaster Management Case Study

In the field of digital engagement in a crisis Queensland Police are talked about in hushed reverential tones. This is … Read more » – Queensland Police: Disaster Management Case Study

How bloggers and police countered riot rumours in Wolverhampton

When the riots struck panic and rumour kicked in. While some called for the internet to be shut down others … Read more » – How bloggers and police countered riot rumours in Wolverhampton

Surrey Police to use Twitter to report every car crime

For high profile campaigns, Twitter can work beautifully. This initiative from Surrey police saw them tweet car crimes for a … Read more » – Surrey Police to use Twitter to report every car crime

Snow Champion is, Champion

There’s plenty of social media theory. There’s less social media in practice. This blog from Sandwell Council shows how they … Read more » – Snow Champion is, Champion

Twitter to help answer questions and queries

Twitter has often been used as an extension of the comms team. This case study shows how it can be … Read more » – Twitter to help answer questions and queries

Using social media to promote countryside

Empowering frontline staff can be a powerful way to communicate using web tools. This case study shows how a countryside … Read more » – Using social media to promote countryside

#wmgrit on Twitter

By using web tools to communicate in real time people are better informed. Even better than that. They feel happier … Read more » – #wmgrit on Twitter

Health conversations

An interesting approach to curating different blogs and Tweets in one place, Health Conversations is a live dashboard of digital … Read more » – Health conversations