Examples
Science, research and innovation news | Scoop.it
A neat use of the social curation tool Scoop.it by a press office team: the BIS Science & Innovation desk … Read more » – Science, research and innovation news | Scoop.it
The Poo Song
I dare you to listen to this all the way through and not find yourself humming ‘Test your poo…’ afterwards … Read more » – The Poo Song
Worcestershire County Council | At Work in Highways
Lovely little film from Worcestershire, inviting pothole reports and other feedback to the tune of My Way (via Dave Briggs): … Read more » – Worcestershire County Council | At Work in Highways
Ideal Policy Team Behaviours: Open Policymaking
This site (disclaimer: developed by Helpful Technology) by Demsoc/Cabinet Office aims to be a hub for discussion about online policymaking … Read more » – Ideal Policy Team Behaviours: Open Policymaking
Social Media Guidelines: Kirklees
Via the excellent Comms2Point0, here’s a local authority’s social media guidance site aimed at staff wanting to use social media … Read more » – Social Media Guidelines: Kirklees
DFID’s top tips for a Google Hangout
Learnings from DFID on using a Google+ hangout for global video chat with a minister and others: Google Hangouts offer … Read more » – DFID’s top tips for a Google Hangout
Open to Export – Business Advice for UK Exporters
Open to Export is a community driven service for small and medium sized businesses, looking for help and support in … Read more » – Open to Export – Business Advice for UK Exporters
Sandwell
A great example of a local council Facebook page with engaging content Tweet
Chip my dog
Defra’s campaign to raise awareness amongst dog owners of plans to get all dogs microchipped combined social media channels, the … Read more » – Chip my dog
The Official Highway Code
The Driving Standards Agency (DSA) runs an official Facebook page and Twitter feed for The Highway Code. The channels, which … Read more » – The Official Highway Code
You be the Judge – A guide to sentencing
An interesting cross between an online jury, e-learning tool and game, You Be The Judge helps people think through the … Read more » – You be the Judge – A guide to sentencing
1982 official files release: coverage collected via Delicious
The National Archives used the social bookmarking tool Delicious to collate links to coverage of the end of year release … Read more » – 1982 official files release: coverage collected via Delicious
ASPECT: Digital storytelling about climate change
An interesting project to collect video stories (and comments on them), to help bring complex issues such as climate change … Read more » – ASPECT: Digital storytelling about climate change
Code of Practice consultation – data.gov.uk
The team working on central government’s open data store, data.gov.uk, are consulting on the code of practice using an interesting … Read more » – Code of Practice consultation – data.gov.uk
Owen Paterson in China – Defra
Nice use of Storify by Defra to bring in images, tweets and podcasts covering a ministerial trip: Environment Secretary Owen … Read more » – Owen Paterson in China – Defra
Environment Agency – Flood preparation guide for your business
Working within their conventional content management system, the Environment Agency has put together a great example of integrated, task-focussed digital … Read more » – Environment Agency – Flood preparation guide for your business
Growth news – BIS
BIS has been using lightweight social tools including Storify and Tripline to create engaging round-ups of its work in the … Read more » – Growth news – BIS
I can’t wait to pass my driving test!
The Driving Standards Agency team runs an engaging Facebook page for learner drivers to ask questions, get advice and more: … Read more » – I can’t wait to pass my driving test!
Norfolk Winter | A blog designed to help people in Norfolk keep happy, healthy and safe during the colder months.
Smart blog by Norfolk County Council to help local people with advice about staying safe this winter (via @danslee): Bad … Read more » – Norfolk Winter | A blog designed to help people in Norfolk keep happy, healthy and safe during the colder months.
Mark Prisk’s blog
Mark Prisk, a minister at the Department for Communities and Local Government, is now blogging: This blog will be a … Read more » – Mark Prisk’s blog
Digital Health | Digital guidance and best practice for the health and care system
The Digital Health site is a microsite run by the digital team at the Department of Health: These pages are … Read more » – Digital Health | Digital guidance and best practice for the health and care system
Open Policymaking | A Demsoc space on open policymaking and better consultation
The Democratic Society, together with the Cabinet Office, Involve and Guerilla Policy are running an interactive online project to explore … Read more » – Open Policymaking | A Demsoc space on open policymaking and better consultation
Comment on our draft Vision & Objectives – Science & Society
A multi-phase exercise, the team at BIS working on public engagement with science have put up their new vision and … Read more » – Comment on our draft Vision & Objectives – Science & Society
DH on Pinterest
The Department of Health has been using Pinterest as a way of presenting evaluation information in an interesting, visual way. … Read more » – DH on Pinterest
What Next for Localism
The What next for localism? inquiry has been established by the NALC (National Association of Local Councils) working with the … Read more » – What Next for Localism
Royal Navy TWOSIX.TV
There’s a layer of polish on the Royal Navy’s internal comms videos that you don’t see in your average public … Read more » – Royal Navy TWOSIX.TV
Intellectual Property Office – Dragons’ Den 2012
A lovely link up between the Intellectual Property Office and the TV show, Dragons’ Den, which often raises issues of … Read more » – Intellectual Property Office – Dragons’ Den 2012
Meet the Foreign Secretary
Smart little bit of tactical engagement from the FCO – and a sign of a senior politician who enjoys his … Read more » – Meet the Foreign Secretary
Inside Inside Government
The team working on the part of the new single Government website which will present corporate information from departments are … Read more » – Inside Inside Government
HMRC’s Most Wanted
HMRC is using the photo-sharing site Flickr to publish mugshots of some of the most-wanted tax evaders and some details … Read more » – HMRC’s Most Wanted
Our Great Ideas: Scottish Government
Our Great Ideas is a colourful site aimed at showcasing projects from a wide range of communities across Scotland. It … Read more » – Our Great Ideas: Scottish Government
Engage for Education – Scottish Government
Engage for Education is a multi-purpose platform used to host online conversations with people across Scotland interested in education policy, … Read more » – Engage for Education – Scottish Government
Government Olympic Communication
The Government Olympic Communications centre is supporting media covering the government stories around the London 2012 Olympic Games (as distinct … Read more » – Government Olympic Communication
Map of digital innovation across the UK
Dan Slee, a contributor here, has set up a Google map of good examples of creative use of digital and … Read more » – Map of digital innovation across the UK
Government IT Profession
The Government IT profession is using the self-hosted social networking tool BuddyPress, which runs on WordPress, to encourage low-security collaboration … Read more » – Government IT Profession
Consultation on the supply of goods, services and digital content: BIS
BIS has developed a consultation on reforms to consumer rights which takes the full document and creates more accessible, shorter … Read more » – Consultation on the supply of goods, services and digital content: BIS
UN Political Office for Somalia
The UN Political Office for Somalia is using Tumblr to run a simple but elegant blog about its work, which … Read more » – UN Political Office for Somalia
Public Reading Stage: Scrutinise Bills before Parliament
The Cabinet Office launched its second pilot ‘Public Reading Stage’ – a commitment from the UK Government’s Coalition Agreement of … Read more » – Public Reading Stage: Scrutinise Bills before Parliament
Department of Health: Draft Care and Support Bill
The Department of Health published its Care and Support Bill in draft form for clause-by-clause comment, alongside a site aimed … Read more » – Department of Health: Draft Care and Support Bill
DCMS Communications Review Seminar Series
DCMS used a simple microsite to present papers for public comment alongside a programme of real-world seminars. After the seminars, … Read more » – DCMS Communications Review Seminar Series
National Audit Office on Slideshare
The NAO is using Slideshare to present slides relating to its value for money audit work. This channel features recent … Read more » – National Audit Office on Slideshare
DFID – Family planning summit
The Department for International Development has built an engaging online campaign around the London Summit on Family Planning, including a … Read more » – DFID – Family planning summit
Devon County Council: Re:Work Digital
The digital communications team at Devon County Council do interesting work, especially thinking strategically about content and working across different … Read more » – Devon County Council: Re:Work Digital
Discussions | ThinkHealth BC
Around British Columbia’s new health plan, they’ve created an engaging site that presents the plan itself and hosts discussion on … Read more » – Discussions | ThinkHealth BC
Facebook Q&A on Civil Service reform
Head of the Civil Service, Sir Bob Kerslake and Minister of State for the Cabinet Office, Francis Maude, took questions … Read more » – Facebook Q&A on Civil Service reform
insight: Medical Research Council blog
A new blog about the work of scientists at the MRC: The MRC is a publicly funded organisation dedicated to … Read more » – insight: Medical Research Council blog
Citizen Relay: Tracking the 2012 Torch Around Scotland
Interesting multimedia project coordinated by a team at the University of the West of Scotland to recruit social reporters to … Read more » – Citizen Relay: Tracking the 2012 Torch Around Scotland
UK in USA on Tumblr
The British embassy in the United States is using Tumblr to showcase short snippets of its work or related campaigns, … Read more » – UK in USA on Tumblr
Forced Marriage Unit on Facebook
For a campaign to highlight the issue of Forced Marriage, the FCO and partners set up a Facebook page covering … Read more » – Forced Marriage Unit on Facebook
BIS Digital Day
The Digital Communications team at the Department for Business ran a ‘digital day’ within the organisation to help raise the … Read more » – BIS Digital Day
The Healthy Lunchtime Challenge & Kids’ State Dinner: White House
A neat little campaign from the White House to address childhood obesity, this partnership with mainstream US recipes site Epicurious … Read more » – The Healthy Lunchtime Challenge & Kids’ State Dinner: White House
Refinancing home loans explained on a whiteboard: The White House
The White House has used ‘whiteboard’ videos several times, to help bring economic issues in particular to life: President Obama … Read more » – Refinancing home loans explained on a whiteboard: The White House
Barnet PledgeBank
Barnet Council commissioned a version of MySociety’s PledgeBank platform to encourage neighbours to come together to host street parties, agree … Read more » – Barnet PledgeBank
The Dementia Challenge: Dept of Health
The Prime Minister’s challenge on dementia sets out renewed ambition to go further and faster, building on progress made through … Read more » – The Dementia Challenge: Dept of Health
The power of information: Department of Health
The Department of Health developed a mini-site to support the launch of the 10-year information strategy, enabling people to read … Read more » – The power of information: Department of Health
Beyond 2012: The Legacy Games
DCMS are using Tumblr, the blogging platform, to tell daily stories about the impact that the London 2012 Olympic games … Read more » – Beyond 2012: The Legacy Games
New investment for Vauxhall’s Ellesmere Port: BIS
The Department for Business took a ‘live news blog’ approach to a major industrial announcement, combining text with video interviews, … Read more » – New investment for Vauxhall’s Ellesmere Port: BIS
The Olympic Record – Timeline: The National Archives
Elegant online timeline-style exhibition of records held by The National Archives from over a century of Olympic events, including the … Read more » – The Olympic Record – Timeline: The National Archives
Long term conditions: Department of Health
The Department of Health is using a consultation mini-site to source comments from people with an interest in the management … Read more » – Long term conditions: Department of Health
Ordnance Survey Blog
Ordnance Survey, the mapping and geographic information specialist agency, runs an active blog talking about the work of the organisation, … Read more » – Ordnance Survey Blog
Sickness absence animated presentation: ONS
The Office for National Statistics have been using YouTube to present animated versions of their general-interest statistical reports, with a … Read more » – Sickness absence animated presentation: ONS
The Life of Julia: Barack Obama
A political example, but an interesting and elegant demonstration of using an illustrated timeline through an individual’s life story to … Read more » – The Life of Julia: Barack Obama
Sir Bob Kerslake takes questions via Civil Service Faststream Facebook page
Sir Bob Kerslake, head of the Civil Service, took questions via the Civil Service Faststream recruitment scheme Facebook page: Hi, … Read more » – Sir Bob Kerslake takes questions via Civil Service Faststream Facebook page
The impossible texting & driving test – YouTube
A smart and engaging use of video by this Belgian driver safety organisation (including some fruity language – it’s OK, … Read more » – The impossible texting & driving test – YouTube
Visit to Estonia by Francis Maude, Minister for the Cabinet Office on Tripline
An interesting and creative use of online timeline creator, Tripline, by the Cabinet Office to cover the trip of minister … Read more » – Visit to Estonia by Francis Maude, Minister for the Cabinet Office on Tripline
Audioboo: Building Spacecraft In Stevenage
Lord Paul Drayson was Minister for Science & Innovation from 2009-2010, and a committed user of social media to connect … Read more » – Audioboo: Building Spacecraft In Stevenage
Trade visit to Turkey on Storify: BIS
A nice use of the curation tool Storify to record a minister’s trade visit to Turkey, in tweets, images and … Read more » – Trade visit to Turkey on Storify: BIS
Open Justice – Making Sense of Justice
By publishing information in more accessible way, Open Justice aims to give members of the public the opportunity to see … Read more » – Open Justice – Making Sense of Justice
You be the Judge – A guide to sentencing
You be the Judge interactive gives users an opportunity to sit in the judge’s chair, to help demystify sentencing decisions. … Read more » – You be the Judge – A guide to sentencing
Essex Thameside rail franchise: web chat
Webchats aren’t just a tool for ministers and elected officials. The Department for Transport has organised webchats with lead officials … Read more » – Essex Thameside rail franchise: web chat
Audioboo: Francis Maude on procurement
The Department for Business recorded an Audioboo podcast with Cabinet Office minister Francis Maude on the event he had just … Read more » – Audioboo: Francis Maude on procurement
Acas Employee Relations and HR advice – LinkedIn Group
A busy, popular LinkedIn group managed by Acas, with over 5,000 members including employment lawyers and HR managers asking and … Read more » – Acas Employee Relations and HR advice – LinkedIn Group
Hampshire Constabulary
Nice example of a corporate Police Facebook page with plenty of engagement on most posts, and over 17,000 likes Tweet
5 Questions in 5 Minutes – World Bank Live
The World Bank is engaging online by putting ’5 questions in 5 minutes’ to a series of senior leaders of … Read more » – 5 Questions in 5 Minutes – World Bank Live
Help us plan our 2012 election coverage: Birmingham Newsroom
Birmingham City Council Press Office use a standalone blog-style site to provide materials for media, and engage with their audiences. … Read more » – Help us plan our 2012 election coverage: Birmingham Newsroom
PC Richard Stanley
A great, engaging blog about work as a police officer in the Walsall area, written by a PC in his … Read more » – PC Richard Stanley
Supt Keith Fraser on Twitter
A good use of Twitter by a senior police officer, Superintendant Keith Fraser, Head of Crime and Operations for the … Read more » – Supt Keith Fraser on Twitter
The Buffett Rule: The White House
Clever tactical bit of digital engagement – campaigning really – by the White House. A calculator asks you how much … Read more » – The Buffett Rule: The White House
Domestic violence: an online & offline behaviour change campaign
While at Cannock Chase Council I was involved in a fully integrated behaviour change campaign which included digital elements – … Read more » – Domestic violence: an online & offline behaviour change campaign
Geraldton 2029 and Beyond (Western Australia)
Edward Andersson of Involve cites this example of a hybrid online and offline process to determine the vision for a … Read more » – Geraldton 2029 and Beyond (Western Australia)
Answering a question about criticism of the FCO on Quora
Shane Dillon works at the Foreign Office, but more importantly, is an enthusiastic and highly effective, consistent user of social … Read more » – Answering a question about criticism of the FCO on Quora
Minister answers MSN viewers’ questions… from Antarctica
During a visit to the Antarctic in February 2012, Science minister David Willetts took questions from MSN readers on a … Read more » – Minister answers MSN viewers’ questions… from Antarctica
Monmouthshire Youth Service – Facebook
Great example of a council youth service using Facebook as the managed hub for communication with the young people they … Read more » – Monmouthshire Youth Service – Facebook
Oldham taking council meetings online
This article by the leader of Oldham Council describes how they’ve opened up council meetings using technology: Oldham’s aspiration is … Read more » – Oldham taking council meetings online
Walsall Wildlife – A bee’s-eye view of the borough…
A great work-related blog by Morgan Bowers, Senior Countryside Ranger working for Walsall Countryside Services (part of Walsall Council). Morgan … Read more » – Walsall Wildlife – A bee’s-eye view of the borough…
Focus on Enforcement
The Better Regulation Executive (part of the Department for Business, Innovation and Skills), created a site for people to report … Read more » – Focus on Enforcement
Gangway collapse at HMS Belfast
When the gangway collapsed at HMS Belfast on the River Thames in London there could have been a disaster. It … Read more » – Gangway collapse at HMS Belfast
EDL and other protests in Wellington, Shropshire
When far right groups like the English Defence League stage marches their aim is publicity. Disorder can sometimes follow. This … Read more » – EDL and other protests in Wellington, Shropshire
London Fire Brigade: Facebook
A great Facebook page run by London Fire Brigade, using lots of striking images – burnt kichens, singed teddy bears … Read more » – London Fire Brigade: Facebook
Metropolitan Police Service – Ask Met Boss
The Metropolitan Police Service use the Twitter hashtag ‘#askmetboss’ and CoverItLive to source questions for a regular webchat with the … Read more » – Metropolitan Police Service – Ask Met Boss
Dementia help via GransNet
The Department of Health partnered with the online community for older people, GransNet, to host a webchat and information campaign … Read more » – Dementia help via GransNet
Choose A Different Ending: Knife Crime campaign
An innovative use of YouTube at the time, the Home Office anti-knife crime campaign created a series of linked videos … Read more » – Choose A Different Ending: Knife Crime campaign
Getting to grips with winter – Hertfordshire County Council
Nice, straightforward how-to video narrated by a gritter lorry driver, produced by the County Council on how to prepare for … Read more » – Getting to grips with winter – Hertfordshire County Council
Nottinghamshire Healthcare & Patient Opinion
Nottinghamshire Healthcare linked up with the independent patient feedback service Patient Opinion to host feedback about the trust’s service on … Read more » – Nottinghamshire Healthcare & Patient Opinion
HMRC e-marketplaces
HMRC Press Office and others engaged via a partnership with a leading online finance forum (Money Saving Expert) and a … Read more » – HMRC e-marketplaces
Professor Douglas Kell’s blog, BBSRC
Professor Douglas Kell is the Chief Executive of the Bioscience Research Council (BBSRC) and blogs regularly about bioscience issues. He … Read more » – Professor Douglas Kell’s blog, BBSRC
Protection of Freedoms Bill – Public Reading Stage
The Cabinet Office launched an experimental site to enable clause-level comments on draft legislation. It was a simple technological platform, … Read more » – Protection of Freedoms Bill – Public Reading Stage
Avon & Somerset Police Authority Policing Priorities Summer 2011 consultation
Avon & Somerset Police Authority use Delib’s Citizen Space platform to host their online consultations, and put together an integrated … Read more » – Avon & Somerset Police Authority Policing Priorities Summer 2011 consultation
Southsidecops: local policing on Twitter
Ben Proctor is one of Britain’s foremost trainers and thinkers on emergency planning, resilience and social media. In this case … Read more » – Southsidecops: local policing on Twitter
Pakistan floods: six months on – DFID Flickr stories
The Department for International Development tells compelling stories through its images and films, showing the impact of UK aid around … Read more » – Pakistan floods: six months on – DFID Flickr stories
Defence Headquarters on Pinterest
The Ministry of Defence is using Pinterest, the scrapbooking/picture curation tool, to collect images of the armed forces in different … Read more » – Defence Headquarters on Pinterest
Troubled Families – Number 10
The Number 10 team combined a live blog using Coveritlive with pre-prepared infographics visualising the extent of the issue in … Read more » – Troubled Families – Number 10
Pylon Design Competition – DECC
DECC put together a social media package to support the announcement of the winners of a competition to design new … Read more » – Pylon Design Competition – DECC
Personal Security Online
The MoD developed a series of short YouTube films and a microsite to help remind staff of the potential risks … Read more » – Personal Security Online
Social Media ‘surgeries’ – Student Finance England
Student Finance England turned to Twitter and Facebook to offer ‘surgery’ sessions to prospective students with queries about their finance: Advisors … Read more » – Social Media ‘surgeries’ – Student Finance England
Adoption and Fostering campaign – Department for Education
The DfE developed a Facebook tab on their page to help showcase videos of foster carers and parents who had … Read more » – Adoption and Fostering campaign – Department for Education
Green Deal in the media – Department of Energy and Climate Change
DECC used Storify to bring together positive stories from around the web about the Green Deal, and embedded it in the … Read more » – Green Deal in the media – Department of Energy and Climate Change
Modernisation of health and care
The Department of Health developed a policy mini-site – the Modernisation channel – to provide a space to provide news … Read more » – Modernisation of health and care
DFID on Google+
The Department for International Development uses Google+ to showcase its work around the world: We are DFID. We deliver UK … Read more » – DFID on Google+
Mark Prisk asks SMEs on LinkedIn
Business minister Mark Prisk MP asks SME owners on LinkedIn for their experience of barriers that are holding back their … Read more » – Mark Prisk asks SMEs on LinkedIn
State of the Union 2012 – The White House
The White House develops a major digital engagement campaign each January around the President’s State of the Union address. It … Read more » – State of the Union 2012 – The White House
Liz @DSAgovuk on Twitter
Liz is one of the team from the Driving Standards Agency who engages online through Twitter (and other social media) … Read more » – Liz @DSAgovuk on Twitter
Budget Simulator – Delib
A demonstration of a tool from Delib (alternatives exist from other providers) which helps simulate the trade-offs between different areas … Read more » – Budget Simulator – Delib
ShapeYourPlace.org
The Shape Your Place project developed a network of community websites, combining a channel for fault reporting and consultation with … Read more » – ShapeYourPlace.org
Mature Students – The Student Room
To get more mature students to consider higher education, BIS joined forces with The Student Room. The official content about … Read more » – Mature Students – The Student Room
G-Cloud Apply Camp
The Cabinet Office G-Cloud programme team ran an ‘Apply Camp’ event in November 2011 to raise awareness and answer questions … Read more » – G-Cloud Apply Camp
Overseas Territories Consultation – FCO
The FCO’s consultation on the UK Overseas Territories set out six key questions for public comment. Respondents could also reply … Read more » – Overseas Territories Consultation – FCO
Open Source, Open Standards and Re-Use: Government Action Plan
The Cabinet Office launched its Open Source & Open Standards strategy and aggregated online comment and mentions using a simple … Read more » – Open Source, Open Standards and Re-Use: Government Action Plan
Local Government transparency – draft guidance on data publishing
The Local Government Association published some of its technical guidance for local authorities in ‘commentable’ format, enabling local authorities and … Read more » – Local Government transparency – draft guidance on data publishing
Foreign Secretary answers questions on Libya via Twitter
The Foreign Secretary took questions via Twitter, using the hashtag ‘#askFS’ during August 2011. He has since repeated the session … Read more » – Foreign Secretary answers questions on Libya via Twitter
London Conference on Somalia – FCO
The FCO used the curation tool Storify to bring together interesting social media content – tweets, images, videos and more … Read more » – London Conference on Somalia – FCO
Royal Mail complaints & quality of service data in Wales
Consumer Focus Labs, the digital innovation team within Consumer Focus, developed a tool to visualise and explain the Royal Mail … Read more » – Royal Mail complaints & quality of service data in Wales
What is the Budget?
HM Treasury use YouTube to explain the context and preparation that goes into major statements such as the Budget: This … Read more » – What is the Budget?
Government Digital Service blog
The Government Digital Service established a group blog on the low-cost WordPress.com platform in late 2011, where members of the … Read more » – Government Digital Service blog
Open Data Users Group: crowdsourcing
The Cabinet Office Open Data User Group is using Delib’s Dialogue App to source ideas for how the Group should … Read more » – Open Data Users Group: crowdsourcing
Department of Energy and Climate Change Blog
The DECC blog features writers from inside and outside the organisation talking about energy and climate issues: This blog has … Read more » – Department of Energy and Climate Change Blog
National Audit Office Alumni Group – LinkedIn
The NAO is using a LinkedIn Group to keep contact with former staff, and involve them in the work of … Read more » – National Audit Office Alumni Group – LinkedIn
London Conference on Somalia: Building Momentum – Matt Baugh
Matt Baugh is the British Ambassador to Somalia, and his blog – one of around 90 on the FCO’s blogs … Read more » – London Conference on Somalia: Building Momentum – Matt Baugh
I can’t wait to pass my driving test!
My Driving Test is the Facebook page of the Driving Standards Agency, where their social media team engage learner drivers … Read more » – I can’t wait to pass my driving test!
Maps and apps – mobile apps for digital health
Maps and Apps is a crowdsourcing project run by the Department of Health, which sourced examples of or ideas for … Read more » – Maps and apps – mobile apps for digital health
#nhssm – Social Media in the NHS
#nhssm is a weekly chat on Twitter, organised by people working in the NHS and DH, but not officially endorsed … Read more » – #nhssm – Social Media in the NHS
Ask Lord Browne – The Student Room
When he launched his review of student finance in England, Lord Browne took part in a live Q&A on The … Read more » – Ask Lord Browne – The Student Room
Webchat on personalisation – David Behan
David Behan is a Director General at the Department of Health who has used various digital channels to engage external … Read more » – Webchat on personalisation – David Behan
#gmp24 – live tweeting a police force’s work
Amanda Coleman advises on communications for Greater Manchester Police and writes about a project she worked on to live-tweet the … Read more » – #gmp24 – live tweeting a police force’s work
Diplodocus – A community for international digital government people
A membership community, a bit like a private Facebook, for government staff working in digital with an international perspective around … Read more » – Diplodocus – A community for international digital government people
How Yammer can help local government innovate
Yammer is an internal social network that helps you engage with staff. A giant water cooler it’s more work-focused than … Read more » – How Yammer can help local government innovate
Queensland Police: Disaster Management Case Study
In the field of digital engagement in a crisis Queensland Police are talked about in hushed reverential tones. This is … Read more » – Queensland Police: Disaster Management Case Study
Provider Engagement Network: BuddyPress
Building a platform to engage with people can be tricky. Here Carl Haggerty talks through a case study of how … Read more » – Provider Engagement Network: BuddyPress
Department of the Navy Guidance for Official Posts
Sometimes organisations fear using social media on security grounds. When you realise that some of the best proponents of digital … Read more » – Department of the Navy Guidance for Official Posts
Andrew Wadge’s blog, Food Standards Agency
As Chief Scientist of the Food Standards Agency, Andrew Wadge has blogged for several years on food safety and nutritional … Read more » – Andrew Wadge’s blog, Food Standards Agency
UK Trade and Inward Investment blog
UK Trade & Investment supports UK firms to export and promotes inward investment. Its blog platform showcases the work of … Read more » – UK Trade and Inward Investment blog
DFID Bloggers
The DFID blog platform showcases the work of DFID’s network of staff around the world, sharing vivid stories and images: … Read more » – DFID Bloggers
Your 2010 Federal Taxpayer Receipt | The White House
The Federal Taxpayer Receipt is a calculator tool which aims to explain how federal taxes are spent: In his State … Read more » – Your 2010 Federal Taxpayer Receipt | The White House
Red Tape Challenge
The Red Tape Challenge is a cross-government crowdsourcing project to identify unnecessary regulation. Discussions are structured by theme, and time-limited, … Read more » – Red Tape Challenge
How bloggers and police countered riot rumours in Wolverhampton
When the riots struck panic and rumour kicked in. While some called for the internet to be shut down others … Read more » – How bloggers and police countered riot rumours in Wolverhampton
social media and the council mag
With budgets shrinking there is pressure to do more for less. One of the first victims has been the printed … Read more » – social media and the council mag
Mob rule: Iceland crowdsources its next constitution
Some things just re-write the rule book. When the financial crisis hit sweeping all before it Iceland simply pulled up … Read more » – Mob rule: Iceland crowdsources its next constitution
U.S. Army Social Media Handbook is Here!
The US military use digital channels effectively. More than a million like the US Army Facebook page and more like … Read more » – U.S. Army Social Media Handbook is Here!
Elections 2009: a post in two parts
This landmark post from Derbyshire County Council’s Sarah Lay has not dated. Setting out how she used the web and … Read more » – Elections 2009: a post in two parts
Walsall 24 – a ‘day in the life’ on Twitter
Walsall 24 was a campaign that won gold in LGComms 2011 annual awards. A cross-section of everything the council did … Read more » – Walsall 24 – a ‘day in the life’ on Twitter
Surrey Police to use Twitter to report every car crime
For high profile campaigns, Twitter can work beautifully. This initiative from Surrey police saw them tweet car crimes for a … Read more » – Surrey Police to use Twitter to report every car crime
Snow Champion is, Champion
There’s plenty of social media theory. There’s less social media in practice. This blog from Sandwell Council shows how they … Read more » – Snow Champion is, Champion
You’ve been pinned – local government and Pinterest
Pinterest is the new kid on the block. But how can the public sector use it? Rather effectively as this … Read more » – You’ve been pinned – local government and Pinterest
Wolverhampton Homes Social Media Guidelines
A useful set of social media guidelines written for a housing association but perfectly usable across the public sector. Social … Read more » – Wolverhampton Homes Social Media Guidelines
BBC English Regions Social Media Strategy
To use Social Media? But how? And what to say? This English Regions BBC crib sheet is surprisingly sensible with … Read more » – BBC English Regions Social Media Strategy
GOV.UK website visitor feedback
The beta version of the single government website launched in January 2012 and encouraged visitors to give their feedback via … Read more » – GOV.UK website visitor feedback
Feconnect
A community forum site for data developers and managers in the further education sector: Welcome to feconnect – the online … Read more » – Feconnect
Using social media to raise awareness of hate crime
Using social media as part of a campaign is an integral part of the communications landscape. This example shows how … Read more » – Using social media to raise awareness of hate crime
‘Connected councillors: a guide to using social media’
A brilliant guide for politicians on how to use the social web to listen and talk to communities. Social media … Read more » – ‘Connected councillors: a guide to using social media’
Twitter to help answer questions and queries
Twitter has often been used as an extension of the comms team. This case study shows how it can be … Read more » – Twitter to help answer questions and queries
Using Audioboo for podcasting
Have a smart phone and you can use Audioboo. Have Audioboo and you can make sound recordings on the hoof. … Read more » – Using Audioboo for podcasting
Government skills on Huddle
Huddle is an online project management and collaboration tool. In this case study, Government Skills talk about how they use … Read more » – Government skills on Huddle
Using social media to promote countryside
Empowering frontline staff can be a powerful way to communicate using web tools. This case study shows how a countryside … Read more » – Using social media to promote countryside
#wmgrit on Twitter
By using web tools to communicate in real time people are better informed. Even better than that. They feel happier … Read more » – #wmgrit on Twitter
Foster carers in Monmouthshire on Yammer
Monmouthshire County Council used the private Facebook-like tool Yammer to help the Council’s foster carer community provide peer support and … Read more » – Foster carers in Monmouthshire on Yammer
Credit and store card consultation (BIS)
The credit and store card consultation [archived] was about raising awareness as well as seeking new ideas from stakeholders and … Read more » – Credit and store card consultation (BIS)
Driving Standards Agency on YouTube
The Driving Standards agency uses YouTube highly effectively, with most films receiving tens of thousands of views. They’s practically-oriented demonstrations … Read more » – Driving Standards Agency on YouTube
LinkedIn: UK Trade & Investment (UKTI)
12,000-strong LinkedIn group of business owners and managers interested in export issues, managed by UK Trade & Investment The group … Read more » – LinkedIn: UK Trade & Investment (UKTI)
NHS local
Award winning site which uses rich media to deliver information on local services while collecting patient opinion. Site uses blogs … Read more » – NHS local
Defra Civil Society blog
Defra’s third sector blog which aims to engage with audiences and feed in to the main Defra website. The blog … Read more » – Defra Civil Society blog
Let’s talk Newcastle
Online engagement and consultation platform from Newcastle City Council incorporating Twitter, Facebook and YouTube feeds. Tweet
The Energy Saving Trust’s blog
A straightforward blog, hosted on the free WordPress.com service, representing the evolution of a Chief Executive’s blog into something more … Read more » – The Energy Saving Trust’s blog
FCO: Human Rights and Democracy Report
The FCO published its annual global review of human rights issues in commentable form in 2011, reducing production costs, enabling … Read more » – FCO: Human Rights and Democracy Report
Larry the cat: a year at Downing Street
In a smart move, the Downing St digital team marked a year of Larry the Cat’s tenure at Number 10 … Read more » – Larry the cat: a year at Downing Street
Thames Tunnel consultation
Thames Water consulted on the development of a new sewer system to prevent sewage spilling into the Thames river. It … Read more » – Thames Tunnel consultation
Science and Society Consultation
Now archived, this consultation launched in July 2008 set out a proposed vision for Science and Society and outlined some … Read more » – Science and Society Consultation
Engage for Education
Scottish site designed to engage those with an interest in education policy in online discussion about its future: Engage for … Read more » – Engage for Education
Blog: Jan Britton
Jan Britton is Interim Chief Executive of Sandwell Council, and uses his blog as a way of talking to staff … Read more » – Blog: Jan Britton
My2050: Carbon emissions reduction simulator
DECC launched two simulation-style calculators to help people model the changes needed to achieve an 80% reduction in carbon emissions … Read more » – My2050: Carbon emissions reduction simulator
The National Archives blog
Oliver Morley, Chief Executive of The National Archives, kicks off a new group blog for the Archives: I feel rather … Read more » – The National Archives blog
Coventry on Facebook
When they set up the Council’s Facebook page, the team at Coventry City Council pulled a masterstroke: don’t call it … Read more » – Coventry on Facebook
Library of Birmingham blog
A blog chronicling the development of a new library in Birmingham: The Library of Birmingham will set new standards for … Read more » – Library of Birmingham blog
Clean Energy Future
Australian Government platform built to ensure that government had a place in online discussions around climate change and the the … Read more » – Clean Energy Future
Love Lewisham
Online and mobile reporting of environmental issues which allows residents to upload photos of service requests/problems and geotag them. Residents … Read more » – Love Lewisham
Balance your Bobbies
North Wales Police are using Balance your Bobbies in a similar way to how local authorities have been using simple … Read more » – Balance your Bobbies
MyPolice: an online feedback tool for the police
Tayside Police are involved in a pilot to crowdsource service experience and to engage with the public through MyPolice, this … Read more » – MyPolice: an online feedback tool for the police
Foreign Office blogs: a short history of UK government digital engagement
Stephen Hale reflects on the history of blogging in the Foreign Office. As pioneers the Foreign Office often acted as … Read more » – Foreign Office blogs: a short history of UK government digital engagement
Webchat with Minister of State for Care Services – Gransnet forums
We’re delighted to be linking with the Townswomen’s Guilds for a live webchat with Paul Burstow, Minister of State for … Read more » – Webchat with Minister of State for Care Services – Gransnet forums
Iraq Timeline | The White House
An elegant timeline of US involvement in Iraq, aiming to demonstrate how the Obama administration has delivered on its promise … Read more » – Iraq Timeline | The White House
U.S. Army (usarmy) on Pinterest
Welcome to the U.S. Army’s Official page on Pinterest, where you will find the most recent news stories, videos and … Read more » – U.S. Army (usarmy) on Pinterest
Student Finance – The Student Room
Example of a campaign by Student Finance England in partnership with independent community, The Student Room: The Student Room and … Read more » – Student Finance – The Student Room
Money Saving Expert discussion on community buying
Straightforward partnership with MoneySavingExpert.com to get discussion going in the forum about the new policy on community buying and collective … Read more » – Money Saving Expert discussion on community buying
Community Buying
Community buying involves consumers combining their buying power to buy goods or services together, getting better deals and saving money. Our … Read more » – Community Buying
Academies Work: How schools are benefiting from academy status – YouTube
Nice YouTube film from the Department for Education, using ‘kinetic type’ to tell the story behind academy schools Tweet
Health conversations
An interesting approach to curating different blogs and Tweets in one place, Health Conversations is a live dashboard of digital … Read more » – Health conversations
Everything