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This free download from BDO Local Government acts as a report to set out the benefits in a hard headed and pragmatic way. It rounds up a series of case studies from across local government.
We are living through an unprecedented time of budget cuts for local government and are only at the beginning. At the same time we are facing a digital revolution that is changing the way that people communicate, socialise, share information, work and even access
goods and services.
Councils are currently leaving no stone unturned in the search for ways to do things differently, better, and more cost effectively, whilst continuing to meet the increasing demands of growing and ageing populations. The budget impetus has presented an opportunity for many local authorities to rethink the service delivery model from the bottom up, and look to how the relationship between council and citizen can be changed to enable the challenge to be met together.
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