#wmgrit on Twitter
By using web tools to communicate in real time people are better informed. Even better than that. They feel happier citizens. This case study looks at how West Midland local government used Twitter and CoveritLive to keep people connected in icy weather.
Get three things right in local government you may well be laughing: school closures, bin collections and gritting.
Those three horseman of the winter apocalypse can wreak havoc with lives.
Communicate them well and you are winning a big part of the battle.
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