The Digital Engagement Guide | Ideas and practical help to use digital and social media in the public sector

What’s Digital Engagement?

Public sector organisations have been consulting citizens, raising awareness of new schemes, dealing with service user feedback and doing traditional 'Comms' for years.

Social media makes it possible to do these sorts of things in new ways, getting new communities involved, making bureaucracies more human, friendly and responsive to feedback, and maybe even saving money.

» More on 'What's Digital Engagement?'
Get our monthly email round-up

We'll send you a digest of new stuff from this site each month. No spam. Unsubscribe at any time.

See an example
On Twitter

On Twitter, we’re @DigEngGuide. Any new things shared here get tweeted there

Getting started

Search for:

Search:
Topics
BIS blog cabinet office campaign communications community consultation crowdsourcing dashboard defra dfid dh event facebook fco flickr forum guidance health images infographic internal local government map minister pinterest police policy pr Q&A research science scotland staff statistics storify strategy timeline tumblr twitter usa video webchat wordpress youtube
Social Media in a crisis

How would your team handle social media discussion and rumour in a crisis situation? The Social Simulator is a hands-on, secure platform to practice the skills needed to respond well under pressure.

» Find out more

Recently

2 months ago in: Examples

Transport Select Committee – evidence via Twitter

Nice approach to getting evidence from commuters via video on Twitter by the Select Committee: Were you affected by the … Read more » – Transport Select Committee – evidence via Twitter

2 months ago in: Examples

Brexit and the rights of UK citizens in Austria Q&A

2 months ago in: Examples

Firefighter recruitment by South Yorkshire Fire & Rescue Service

2 months ago in: Examples

National Democracy Week 2018

Over a year ago in: Examples

London Somalia Conference 2017 through the eyes of a Somali vlogger

Over a year ago in: Examples

GM Police #WrongForTheRoad campaign

Over a year ago in: Examples

10 year-old quizzes NHS bosses

Over a year ago in: Examples, Strategies

Consultation on improving motorcycle training

Over a year ago in: Examples, Strategies

How the White House Has Engaged With the American People Online

Over a year ago in: Examples

We The Peoples