Digital Engagement
from Helpful Technology

The Digital Engagement Guide

Ideas and practical help to use digital and social media in the public sector

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  • Techniques
  • Strategies
  • Examples
  • Questions
  • What’s Digital Engagement?

    Public sector organisations have been consulting citizens, raising awareness of new schemes, dealing with service user feedback and doing traditional 'Comms' for years.

    Social media makes it possible to do these sorts of things in new ways, getting new communities involved, making bureaucracies more human, friendly and responsive to feedback, and maybe even saving money.

    » More on 'What's Digital Engagement?'

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Getting started

  • Help a senior manager to engage online

  • Reach new audiences with a consultation or campaign

  • Get new ideas and suggestions

  • Generate buzz around an event

  • Get involved in discussion online about an issue

  • Stimulate discussion amongst staff

  • Work collaboratively on projects online

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  • Topics

    Australia BIS blog cabinet office campaign communications community consultation council coveritlive crowdsourcing dashboard dh facebook fco film flickr forum guidance health internal linkedin local government minister monitoring nhs pinterest police policy pr public relations Q&A research science scotland staff strategy tumblr twitter usa video walsall webchat wordpress youtube
  • Social Media in a crisis

    How would your team handle social media discussion and rumour in a crisis situation? The Social Simulator is a hands-on, secure platform to practice the skills needed to respond well under pressure.

    » Find out more

Recently

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Science, research and innovation news | Scoop.it

A neat use of the social curation tool Scoop.it by a press office team: the BIS Science & Innovation desk … Read more » – Science, research and innovation news | Scoop.it

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Ideal Policy Team Behaviours: Open Policymaking

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Increasing staff engagement with social media

3 months ago in: Examples, Strategies

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Social Media Guidelines: Kirklees

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DFID’s top tips for a Google Hangout

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Open to Export – Business Advice for UK Exporters

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Sandwell

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Chip my dog

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