The Digital Engagement Guide | Ideas and practical help to use digital and social media in the public sector

What’s Digital Engagement?

Public sector organisations have been consulting citizens, raising awareness of new schemes, dealing with service user feedback and doing traditional 'Comms' for years.

Social media makes it possible to do these sorts of things in new ways, getting new communities involved, making bureaucracies more human, friendly and responsive to feedback, and maybe even saving money.

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Social Media in a crisis

How would your team handle social media discussion and rumour in a crisis situation? The Social Simulator is a hands-on, secure platform to practice the skills needed to respond well under pressure.

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